The Holiday Inn Express & Suites in Pittsburg, KS, has been honored with the prestigious Spirit of True HospitalityAward for 2020, a recognition of the hotel’s unwavering dedication to delivering exceptional guest experiences amid unprecedented challenges.
Despite the economic and public health difficulties brought on by the COVID-19 pandemic, the team demonstrated resilience and commitment, earning outstanding scores above 90 in key categories, including Guest Love, Guest Room Cleanliness, and COVID-related safety measures.
Elie Maalouf, CEO of IHG Americas, commended the hotel’s efforts, stating, “Your hotel team has continued to deliver excellent guest experiences in the midst of a very challenging economic and public health environment. This is reflected in your excellent scores above 90 in three categories: Guest Love, Guest Room Cleanliness, and COVID-related safety measures in 2020. Your commitment to delivering True Hospitality while maintaining high standards of cleanliness and safety means a great deal to our guests and to all of the IHG family.”
This accolade highlights the hotel’s dedication to creating a safe, clean, and welcoming environment for guests, demonstrating its commitment to IHG’s core values of True Hospitality for Good. The recognition stands as a testament to the hard work and passion of the entire team at Holiday Inn Express & Suites, Pittsburg, KS, ensuring that guests feel valued and cared for, even in the most challenging times.
Congratulations to the team for this well-deserved honor and for continuing to set the standard in hospitality excellence.
